Even though listening is mentioned in the “persuade” category, I think it merits its own section, before “persuade”. We need to listen to learn, listen to understand, and try to truly understand what the other person is saying before coming up with a rebuttal, or trying to persuade someone about our point of view. Yes, “listen” is a little weird in written communication, but since I think this all needs to take place in our daily lives as well, it may work.
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Thoughts from across the aisle...
“I mean, friends sit around their own kitchen table, and husbands and wives don’t agree with each other on every issue, but they don’t call each other names and throw things at each other. I think we need to do more of that, because the more you get to know somebody, at least while you can respect their differences, you’re not going to demonize them.”