Even though listening is mentioned in the “persuade” category, I think it merits its own section, before “persuade”. We need to listen to learn, listen to understand, and try to truly understand what the other person is saying before coming up with a rebuttal, or trying to persuade someone about our point of view. Yes, “listen” is a little weird in written communication, but since I think this all needs to take place in our daily lives as well, it may work.
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